Client Rights and Policies

Non-Discrimination Policy

Affinity Support Coordination, LLC complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.

Affinity provides:

  • Free aids and services to people with disabilities to communicate effectively (e.g., qualified sign language interpreters, written information in other formats when necessary).

  • Free language services to people whose primary language is not English (e.g., qualified interpreters, information written in other languages).

If you need these services, contact our office at (985) 288-1695

Client Rights Statement

At Affinity Support Coordination, LLC, every individual we serve has the right to be treated with dignity, respect, and compassion. We honor your voice, your choices, and your privacy.

Your Rights Include:

  1. Freedom of Choice

    • You have the right to choose your Support Coordination Agency and direct service providers.

    • You may change your Support Coordination Agency at any time.

  2. Participation in Planning

    • You have the right to take part in the development of your Plan of Care.

    • You may include family members, guardians, or other representatives of your choice in the planning process.

  3. Privacy & Confidentiality

    • Your personal information and records are confidential and will only be shared as required or permitted by law.

    • You have the right to review your records upon request.

  4. Respect & Non-Discrimination

    • You have the right to be treated fairly, respectfully, and without discrimination on the basis of race, color, religion, national origin, age, disability, sex, gender identity, sexual orientation, or any other protected status.

  5. Health & Safety

    • You have the right to receive services in a safe environment, free from abuse, neglect, or exploitation.

    • You have the right to report concerns without fear of retaliation.

  6. Complaints & Appeals

    • You have the right to file a complaint with Affinity Support Coordination, LLC at any time.

    • You also have the right to file a complaint directly with the Louisiana Department of Health (LDH).

Filing a Complaint

If you believe that Affinity Support Coordination has failed to provide these services or has discriminated in another way, you may file a grievance with:

Affinity Support Coordination, LLC
210 General Patton Ave. Mandeville, LA
Phone: (985) 288-1965

Email: admin@affinitysc.com

You may also file a complaint directly with the Louisiana Department of Health (LDH):

  • Office of Aging & Adult Services (OAAS): (225) 342-0144

  • Office for Citizens with Developmental Disabilities (OCDD): (225) 342-0095

  • LDH Health Standards Section, Complaint Intake Unit: 1-888-810-1819

You can also file a civil rights complaint with the U.S. Department of Health & Human Services, Office for Civil Rights (OCR):

  • Online:

    https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

  • Phone: 1-800-368-1019

  • TDD: 1-800-537-7697